Effective Date: 1 June 2026 | Last Updated: 28 June 2026
At Rajso Jewelry we take great pride in the quality and craftsmanship of every piece. If you are not completely satisfied with a retail purchase, we are here to help. This policy explains returns, exchanges and refunds for both retail and wholesale/export orders. All prices and refunds are in USD.
1. Return Window (Retail Orders)
We accept returns of eligible retail items within 14 days of delivery, provided the item:
- is in its original, unworn condition;
- has not been resized, altered or damaged after delivery;
- is returned in its original packaging with all tags attached; and
- is accompanied by proof of purchase (order confirmation).
2. Non-Returnable Items
For hygiene and practical reasons, the following cannot be returned or exchanged (unless faulty):
- Custom-made, personalised or made-to-order pieces
- Earrings (for hygiene reasons)
- Sale items or items bought with a discount code
- Items that have been worn, resized, damaged or altered after delivery
- Wholesale and bulk export orders (see Section 7)
3. Defective, Damaged or Incorrect Items
If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery at info@rajsojewelry.com with your order number and clear photos. We will arrange a replacement or full refund — including any return shipping — at no additional cost to you.
4. How to Start a Return
- Email info@rajsojewelry.com with your order number and reason for return.
- We will review and respond within 2–3 business days and, if approved, send you the return address.
- Ship the item back using a tracked, insured service and keep your tracking number.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged or incorrect. We recommend insuring the parcel, as we cannot be responsible for items lost or damaged in return transit.
5. Refunds
Once we receive and inspect your return, we will notify you of the outcome by email. Approved refunds are issued to your original PayPal account within 5–7 business days. Depending on your payment provider, it may take a few additional days for the funds to appear. Original shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
We are happy to exchange an eligible item for a different size or style, subject to availability. Please email info@rajsojewelry.com to arrange an exchange. Any price difference and re-shipping cost will be advised before we proceed.
7. Wholesale, Bulk & Custom (OEM/ODM) Orders
Because wholesale, bulk and custom orders are produced specifically for the buyer, the following terms apply:
- Deposits: custom and bulk orders generally require a 50% advance deposit to begin production, with the balance due before dispatch. Deposits are non-refundable once production has started, as they cover materials and labour.
- Cancellations: an order cancelled after production has begun may be subject to a cancellation charge covering work and materials already incurred.
- No change-of-mind returns: custom, made-to-order and bulk export goods are not returnable or refundable for change of mind; they are covered only against manufacturing defects.
- Quality claims: please inspect bulk shipments on arrival and report any manufacturing defect or shortage within 7 days of delivery, with photos and your order/invoice number. We will repair, replace or credit the affected items.
- Handmade variations: production follows the approved sample/specification; minor variations inherent to handmade jewellery are not considered defects.
8. Contact Us
Rajso Jewelry
3578 Govind Rao Ji Ka Rasta, Purani Basti, Chandpole, Jaipur 302001, Rajasthan, India
Email: info@rajsojewelry.com
Phone: +91 70234 00371
