Effective Date: June 1, 2026
Rajso Jewelry ships handcrafted sterling silver jewelry worldwide. All prices and shipping charges are in USD.
Shipping Information
Processing Time
Each piece is carefully inspected and packed before dispatch. Orders are typically processed within 2–4 business days. Custom or made-to-order pieces may require 7–14 business days.
Shipping Destinations
We ship internationally to most countries worldwide. Delivery timelines vary by destination:
- USA, UK, Canada, Australia: 10–18 business days
- Europe: 12–20 business days
- Rest of World: 15–25 business days
Note: Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen delays.
Shipping Charges
- Standard International Shipping: Calculated at checkout based on destination and order weight
- Free Shipping: Available on orders above a minimum threshold (as displayed on the website at the time of purchase)
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your shipment via the carrier’s website.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in the product price or shipping cost. Please check your local customs regulations before placing an order.
Returns
Return Window
We accept returns within 14 days of delivery, subject to the conditions below.
Eligible Returns
- Items must be unworn and in original condition
- Original packaging and tags must be intact
- Proof of purchase must be included
Non-Returnable Items
- Custom or personalized orders
- Earrings (for hygiene reasons, unless defective)
- Sale items (unless defective)
Return Process
- Email info@rajsojewelry.com with your order number and reason for return
- We will respond within 2–3 business days with return instructions
- Ship the item using a trackable service — return shipping cost is borne by the customer unless the item is defective
- Once received and inspected, your refund will be processed within 5–7 business days to your original PayPal account
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order details. We will arrange a replacement or full refund at no cost to you.
Contact Us
Rajso Jewelry
3578 Govind Rao Ji Ka Rasta, Purani Basti, Chandpole, Jaipur 302001, Rajasthan, India
Email: info@rajsojewelry.com
Phone: +91 70234 00371
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST
